![]() With TeamViewer, our support team can easily create a remote support session. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist. Share settings files among multiple Carbonite Ultra or Ultrix Carbonite systems. Carbonite v7.1 brings a host of new features to streamline and enhance your live productions, including: Ross Platform Manager support for managed systems. Emergency after hours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. Carbonite Ultra and Ultrix Carbonite Upgrades. After hours and on weekends, a direct emergency technical support phone line is available. Switcher Frame and Menu Emulator Links Hello everyone For people looking for some basic offline training or messing around with certain Grass Valley switchers while they are not physically in front of them, here are two links to the latest versions of the Kalypso and Kayenne frame and menu emulators. Eviltechie 21 days ago One MADI for 60 inputs though is not going to go far. During business hours (eastern time), technical support personnel are available by telephone any time. New Ross Switcher: Carbonite Ultra 60 rossvideo 41 17 comments Add a Comment markedness 21 days ago That MADI onboard is huge for this platform. After-sales service and technical support is provided directly by Ross personnel. Our 24 Hour Hot Line service ensures you have access to technical expertise around the clock. Our telephone number is: +1-88 (After Hours telephone number +1 80).Īlternatively, you can contact D3 LED support by Email: you can contact us by:Įmail: the local support specialist is not available, your call will be transferred automatically to our North America center.Īt Ross, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone. Menu Navigation (Carbonite) The menu system allows you to access all of the setup and configuration information for the switcher. Our D3 LED center is open Monday to Friday 7:00 a.m. Our local support number is: 1300 007 677* Our Australia/Sydney office is located in Alexandria, NSW. In a 3G mode, the HDMI inputs on the Carbonite MultiMedia switcher only support 1080p. The 1080i inputs are converted using a simple line-doubler and may result in lower quality video. Our EMEA center is open Monday to Friday 8:30 a.m. In a 3G mode, the Carbonite MultiMedia and Carbonite+ switchers support synchronized and unsynchronized 1080p and 1080i inputs. Our telephone number is: +1-61 (Toll free within North America +1 83) Ross Carbonite Black Solo13 All-in-One A self-contained production switcher and hardware panel combination with 13 inputs and 6 outputs. Note: If you have a CB9 control panel, you may not be able to access all MultiScreen or chroma key outputs. Switchers Ross Carbonite Black CB-Solo-13 / 13-Input / 6 Output, 1 M/E Video Production Switcher Ross Video. So I can only assume the DeckLink 4k Extreme card is not syncing and needs a reference.Our North America center is open Monday to Friday 8:30 a.m. Press and hold STORE and select the source buttons on the key bus to select the ME, MultiScreen, MiniME, or chroma key that you want to store the memory for. Ross is at the forefront as a leader in IP connectivity with in-house core. We actually have a third computer with another DeckLink Duo (1) card and it had the same issue, but once we put the reference to it then it was fixed. How are we able to reference on this card, or get the signal to sync to fix the scrolling image issue? But on this card there is not an input for a reference. ![]() We then conncected a reference source to it and it fixed that issue.ĬARD 2 we use PP7 to send out fill and cut signal, for this we use the DeckLink 4k Extreme card. Carbonite Ultra packs big switcher power and performance into a compact, 1RU footprint. We were having issues with this signal, as the image was scrolling on the screen. Any thoughts on a Ross Carbonite Ultra vs a NewTek Switcher Ive got a TC1, and like the NDI functions but we are far off from being full on IP and. ![]() You can license it up to UHD 12g, 3ME, 4MVs, frame syncs on every input in 3G, and a 48 ch mixer. It has built in 2 multiviewers, as well as a 1080p H.264 Clip player that uses a USB storage device for playback. We have two imacs, one of them is running ProPresentor 7 and the other one is running ProVideo Player, We are are using two differen cards to get the signal from the imac to the switcher.ĬARD 1 is a deck DeckLink Duo (1). Carbonite Ultra starts at around 10k USD list and comes with 24 HD-SDI inputs and 14 outputs. Here is our work flow and the issues we are facing. We are in the process of installing a new Ross Carbonite swither and we have come accross an issue when trying to get our cut and fill signal to the switcher synced. Ross Video Carbonite Ultra Engine - 24-Input / 14 Output 4K/HD Switcher Frame More powerful, more compact and more affordable than ever.
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